Contact us Whakapā mai

Call us

If you have any questions about the New Zealand Traveller Declaration, you can phone our Contact Centre, which is open 24 hours a day, 7 days a week, including public holidays.

• +64 4 931 5799 – for international callers
  (please note that charges may apply from your service provider)
• 0800 359 269 – toll free number in New Zealand
• 1800 359 269 – toll free number in Australia

Translation services are available over the phone if you need support completing your digital declaration.

Message us

We monitor messages 24 hours a day, 7 days a week, including public holidays. We aim to respond within 12 hours.

If you need immediate assistance, please call us.

Note, we are unable to assist with enquiries about NZeTA, visas and passports. For more information, check the links below:

• Visas
  Contact us – Immigration New Zealand
• NZeTA (New Zealand Electronic Travel Authority)
  Information about NZeTA – Immigration New Zealand
• Passports
  Passports New Zealand website

For media enquiries about the New Zealand Traveller Declaration, you can email communications@customs.govt.nz.

Please note, the email address is only monitored during normal business hours, 8am to 5pm (NZST) Monday to Friday.

Official Information Act (OIA) requests should include specific details of the information you are requesting as well as your name and post or email address.

You can email your request to oia@customs.govt.nz

Or write to:

OIA Team
New Zealand Customs Service
PO Box 2218
Wellington 6140

Find out more:

Official Information Act requests – Te Mana Ārai o Aotearoa New Zealand Customs Service

Privacy Act requests should include specific details of the information you are requesting as well as your name and post or email address.

You can email your request to privacyrequests@customs.govt.nz  

Or write to:

Privacy Team
New Zealand Customs Service
PO Box 2218
Wellington 6140

For more information visit our privacy page